Ok this is going to be short and sweet because god knows where the evening's gone (oh yeah Andrew spent it on the phone to the mortgage lender!) I just need to get this off my chest - I can't believe how much of a rip-off Red Letter Days is! For those not familiar with the business, it's a company that creates vouchers for special days, either spa days, snowboarding lessons, a Zorbing experience or a day out with a stylist. We received a Red Letter Day voucher from friends for the wedding in July, and we knew the expiration date was coming soon so we picked a Rasul temple Chakra mud spa experience. Since the wedding, the Rasul temple for two had gone up in price. Red Letter refused to honour the voucher and wanted me to pay an extra £25 to get it, otherwise it was only for one person! So after spending 45 minutes on the phone every time I called them, I agreed to paying the extra. Now with all the house and other ongoing things, we decided next Monday turned out to be a bad day, so I called them back and tried to re-book for a later date. Their policy says only death in the family, major illness or burglary/major damage to the house was justification enough to change a booking! Saying it was a wedding gift didn't sway them in the least.
So instead I called the wonderful Elemis Spa in London and re-booked for July directly through them. It should be a really lovely experience for the day after our first wedding anniversary.
In brief, don't book through Red Letter Days EVER! Use Google and your imagination and pick a nice activity for your friends and book it directly. You won't get ripped off money-wise and won't be stuck with their awfully inflexible terms and conditions!
I don't understand how Rachel Elnaugh on Dragon's Den can stand proud when she says she created Red Letter Days, it's a ripoff business and in this day and age of Googling and personal research, it's an obsolete company. To quote my friend VegCat, "Bite me, Rachel!"
Note: I forgot to say, Elemis Spa even allowed us to change the booking to a weekend or late evening (they close at 9pm), while Red Letter Days strictly limited bookings to weekdays during the day. Again, proving that booking directly with the activity of your choice gives more flexibility!
The Spa people were very friendly on the phone while the Red Letter phone monkeys sighed and moaned like I was disturbing them! Pfft we know who I'm going to call next time!
Edit 30/09/05: If you've had problems with RLD, check out this post for advice! A forum has been created for you to discuss problems!