Last month, I mentioned that Audi and John Lewis had impressed me with the quality and simplicity of their customer service.
We always think of our relationship with insurance companies as complicated, lengthy and generally dull. Of course, you’ve got the likes of “Quote Me Happy” Norwich Union who try to be amusing, but the best we can manage is a smirk at the guy who “ran into a friend and took his hubcaps off”.
“The short, Americanized version: Guy runs off the road with his Citroen. Files a claim. The insurance company sends him a toy SUV with a note that says he’d enjoy off-roading a bit more in a different sort of vehicle…”
Brilliant, absolutely brilliant! It’ll make the pill go down easier when his premium goes up massively too…
Read the entry for yourself here.