Category: Web & Technology

  • Time to pick your favourite SXSW 2009 panels

    SXSW Interactive FTW!!!It’s barely been a few months since I’ve stopped clap-trapping on about how utterly awesome my first SXSW experience was, but yes, I’m already talking about the NEXT South by SouthWest. I realise it isn’t until March 2009 and that I have to wait 215 days before the Interactive festival even begins, but I need your support now.

    During August, future attendees are asked to vote for the panels they’d like to see and the themes they’d like to discuss via the Panel Picker. I’ve been invited by the fabulous Mel Kirk to join a panel called “Clear your ears for instant success”.

    “it’s a well known fact that whilst you’re in a conversation with someone you’re often thinking about what you’re going to say next rather than listening. this can be the same for businesses too. this panel discusses the skills it takes to have effective communication with your users and the benefits that brings.”

    So, just like Mel’s pimped her panels, here I am, pimping away! I would love to take a more active role in SXSW this year, so please go vote for us.

    A few other panels I would love to see and encourage you to vote for:

    Phew 215 days to go… How will I not blow up with excitement before then?

  • Cory Doctorow talk for Cambridge Business Lectures

    In July, Cory Doctorow gave a talk on the Information Economy here in Cambridge, which was enlightening and very interesting. But so many ideas were being thrown at me all at once, I was looking forward to being able to watch the talk again, at my own pace, and share it around.

    And now, here it is!

    I hope many more clever speakers are invited to speak on issues like this here in Cambridge. Have a look at the Cambridge Business Lectures site for more info and future speakers.

  • The Paradox of Choice

    Buying home appliances is hardly a rivetting experience, but a few companies are succeeding at making it friendlier, easier and… almost enjoyable!

    Zanussi product searchZanussi-Electrolux takes a relaxed and friendly tone in presenting the different customer-related options on their Customer Service page.

    Zanussi also have a stellar approach to product search. Picking an appliance based on name is impossible – you mean, you don’t know your ZSF2440S from your ZWF1631W? – and the specs all look the same after a while.

    Their product search allows you to choose how important certain factors are to you on a scale of 0 to 4, to help narrow down the search to the most useful items. For example, looking at washing machines, it’ll ask you to rate five criteria:

    • I want to use the maximum speed
    • I like to select at the touch of a button what program to use
    • I like to use the best energy performance available
    • I want to wash all of my clothes in one go
    • I wear a lot of clothes that need ironing

    Each choice narrows the selection down by greying out the items that don’t meet the criteria you’ve marked as highly important, leaving you with a smaller selection.

    Matt from 37signals writes on the positive impact of limiting the consumer’s choice, as opposed to leaving them with too wide a selection.

    Offering shoppers samples of six items yields more sales than offering samples of 24, students who are offered six extra credit topics are more likely to write a paper than students who are offered 30, etc. In some cases, just one additional choice can produce outright analysis paralysis. People wind up frozen by indecision.

    Washing machines, dishwashers and other home appliances are inevitably going to come in a wide range of shapes, sizes, features and colours, so Zanussi’s useful product search is probably as close as one can get to avoiding paralysis and chronic indecision.

    How can you make decisions easier when it comes to your product? Less choice? Better support towards decision?

    [Note: This blog post isn’t entirely new, and was written last year for another blog project I never formally launched. If you come across it elsewhere, it isn’t because I stole it from another author 🙂 ]

  • Twitter buys Summize: The PR tracking tool of the future?

    Today, Biz Stone confirmed that Twitter has acquired Summize, which used to crawl online reviews and blog discussions to create summarized reviews of music, movies, books and more. Or so says CrunchBase.

    To be perfectly honest, I’d never heard to Summize until Twitter kept crapping out, and Summize was the best option to find out @replies and snooping on what people are saying on any given topic. And now, it’s joined that big happy Twitter family – or at least, 5 out of 6 Summize staff have.

    I’m wondering what purpose Summize will serve in the future, other than an improved search and replies tab. Imagine if PR companies turned their megaphone the other way, using Summize as a way to get genuine, candid feedback from the community? Odds are Twitter could find a way to monetise that while keeping the end-consumer service free and accessible.

    The web is rife with shouty public relations, it’d be a refreshing change to see companies use honest, simple tools to communicate with their users.

  • Phew, time for a breather and a mandarin cocktail

    The past few weeks have been pretty hectic at Pepperrell Mansion, and I realise personal updates have been few and far between (as my mom regularly reminds me).

    About three weeks ago, we had Tommy, Trisha and little nearly-3-year-old Emma over for a week from deepest darkest Scotland (not really, somewhere between Glasgow and Edinburgh. They even have electricity there.) We went to Colchester Zoo, Andrew’s parents’ house in Kent, and had numerous BBQs to take advantage of the good weather.

    Somewhere during that week, I attended Fuel Conference, organised by the fab team at Carsonified where I met a whole new bunch of new people, saw some great friends and got many new ideas I need to start acting upon.

    Then last weekend, we popped down to the inlaws’ house to see our adorable new niece Evie, who’s a few weeks old yet kicks like Beckham in his prime.

    On Wednesday night, I hastily packed my suitcase for a whirlwind visit to Amsterdam on Thursday and Friday, attending the Mobile Social Networks & UGC Conference with a few work colleagues. And yes, we walked by the red light districts and saw “coffee shops”, and no, it’s not really much to see so don’t get over-excited.

    On Friday night, I dropped my suitcase and swapped my stuff around to head off to London early on Saturday morning (by which point Andrew has started greeting me with “hi, do I know you?”) I attended MediaCamp London, an event organised by Chris Hambly at the SAE Institute.

    If you’re wondering what happens at BarCamp-style unconferences, Nic Butler aka Loudmouthman (and yes, he lives up to his name) Qik’ed a few videos (including Steve Lamb’s presentation on social media in the entreprise) so have a look. Here are all the photos taken by Chris as well.

    Met some great people there, Ben, Vicky, Jof, Judith, Melinda, Nic (and many more, I need to dig out the biz cards we swapped).

    SpinVox sponsored the event, and made quite an impression, with many people asking existing users (such as myself) to show off the rather awesome service.

    So today has been a braindead, chill out and tidy up spend time with Andrew day. A simple BBQ for dinner, and now, time to watch Juno on the Apple TV while sipping a mandarin and mango cocktail.

    Ciao!

  • On the topic of Twitter and scalability

    Talios: “I wonder if Scoble could be used as a scalability term. “This application support five 9’s and is fully scobalable.”

  • MediaDefender DoS attack on Revision3: Stop screwing with new media

    Revision3 logoEarlier today, I saw Jim Louderback, CEO at Revision3, tweeting that there had been an outage at Rev3 this weekend and he could now shed light on the issue. Honestly, I hadn’t noticed the downtime. I’ve got Diggnation, The Totally Rad Show and Web Drifter being drip-fed into my iPhone (via iTunes sync) and watch the shows when I’m on the train/tube looking for something to do. I’ve also got a total school-girl crush on Alex Albrecht, which makes the show all too easy to watch, but I digress…

    I expected the downtime to be Twitteresque in its incapacity to deal with our adulation and traffic. However, Jim’s story shows the issue they faced this weekend was a whole more serious.

    In a nutshell, Revision3 exploits the fantastic peer-to-peer system that is BitTorrent to distribute its shows. Rev3 hosts the tracker, but doesn’t have to take the weight of every single download. It makes technical sense – the Rev3 crowd are technologically up to date and love BitTorrent. It makes business sense – Jim doesn’t have to put quite so much of his revenue towards more servers just to cope with the peaks of traffic, he can count on the distributed network. And it fits right in with the attitude of the Rev3 shows, irreverently addicted and up to date to the latest technology.

    Jim writes… “But someone, or some company, apparently took offense to Revision3 using Bittorrent to distribute its own slate of shows. Who could that be?

    Along with where it’s bound, every internet packet has a return address. Often, particularly in cases like this, it’s forged – or spoofed. But interestingly enough, whoever was sending these SYN packets wasn’t shy. Far from it: it’s as if they wanted us to know who they were.

    A bit of address translation, and we’d discovered our nemesis. But instead of some shadowy underground criminal syndicate, the packets were coming from right in our home state of California. In fact, we traced the vast majority of those packets to a public company called Artistdirect (ARTD.OB). Once we were able to get their internet provider on the line, they verified that yes, indeed, that internet address belonged to a subsidiary of Artist Direct, called MediaDefender.”

    MediaDefender was the one hitting Revision3 servers with a Denial of Service attack. (Read Jim’s post for details on who MediaDefender is and what denial of service attacks are. I’ll skim over that bit.)

    According to my eye witnesses, MediaDefender received a less-than-warm reception at South by SouthWest when Randy Saaf, CEO at MD, took part in a panel on “How Piracy Will Safe the Music Industry”, where the legitimacy of such a service was questioned by the audience and fellow panelists.

    Revision3 is out there, showing off BitTorrent in a good light, using it for legal and completely legitimate purposes, and in comes MediaDefender, like a bull in a china shop, crushing their servers. It’s naive on Revision3’s part to fail to keep a closer eye on their trackers and letting MediaDefender inject their torrents unauthorised for such a long time, but it doesn’t justify MD’s backhanded and disgusting behaviour.

    Jim chose his words carefully and expressed the issue very clearly – For this, I’m very grateful, as it exposes MD as a total fraud blindly attacking legal and illegal services.

    It’s hard enough being at the cutting edge of any technology without needing twisted organisations like the RIAA, MPAA and Sony hiring online hitmen to destroy perfectly legitimate of technology! I’m not personally a very active BitTorrent user these days, but I’m livid about this.

    I hope that Jim, the Revision3 crew and all other technophiles making legitimate use of geekery like BitTorrent see this as a rallying call and an opportunity to educate people. There’s too much good technology out there to let old technophobes in their ivory towers dictate where we can go with it.

  • Calling all geeks: Win a free ticket to Being-Digital in London, 10th June

    South by SouthWest, Future of Web Apps, Future of Mobile, Fuel Conference, Mobile World Congress… Yes, I love conferences and, most of all, I love meeting new people.

    Coming up soon is Being-Digital, a conference organised by the Mashup* events crowd, and I’m going along with Bob Last, from Taptu, who’s going to be speaking alongside with some other great speakers and entrepreneurs.

    Being cheeky as I am, I asked the organisers whether I could extend the invitation to attend the conference to the Taptu blog readers. I now hold one precious ticket, worth £325, and I can’t wait to give it out!

    So take part in the competition to win the ticket by creating a video, showing off some pics or leaving a blog comment telling us about the most unputdownable gadget ever.

    I’ve got a goooooooolden ticket, come and get it! And see you at Being-Digital on the 10th of June, right?

  • What top 10 keywords give you blog traffic?

    Last week, I suggested on The Blog Medic that finding out what were the top keywords leading readers to your blog could give some very interesting results. Some of us probably look at our stats daily (ahem, hourly?) but I’d be curious to see what your top 10 is, if you’re willing to share it!

    Here’s my top 10 keywords list

    1. canadian girls
    2. baxi boilers
    3. i can sing a rainbow
    4. pouding chomeur
    5. japanese makeup
    6. cracked macbook
    7. funny google searches
    8. postsecret archive
    9. virtual barbershop
    10. canadian

    Now I can’t believe I come up as the 4th result for “Canadian” in Google – when searching from a UK IP address, granted – but still!

    So, go on, little Friday afternoon meme. What are your top 10 search terms?