that canadian girl

Category: Web & Technology

  • The web 2.0 crowd is a fickle one: How do you keep your users?

    Jaiku experiences downtime tooThis evening, looking at the activity on Twitter, I was fascinated to see how quickly the usual Jaiku crowd had migrated. For those who haven’t noticed, Jaiku was showing a big fat 502 Bad Gateway error for a number of hours before it was replaced by the Jaiku birdie telling us that busted hard drives were to blame for the downtime.

    Now, Twitter is notoriously flaky and known for going up and down more than a kid’s see-saw in a busy park in midsummer. Yet, everyone flocked over as the default alternative to Jaiku. If it wasn’t Twitter, it would have been something else. Pownce? Facebook? Seesmic?

    In a magpie-like fashion, the web 2.0 crowd will look for the next shiny thing. I know. I’m one of them, and I sure as hell am guilty for chronically creating accounts on every new service, just to promptly ditch it and move on.

    So what makes a service people come back to? A site that makes it past the 12-18 months “best before” date? Or are all new web 2.0’ish services destined to peak quickly then die just as fast? Lots more thoughts to add on this, but first, I’m interested to see what everyone else thinks.

    I’ll leave you on this thought… What if Twitter and Jaiku were down at the same time? Would the world collapse? Or would everyone’s productivity increase by 200%?

    For now, I must go tweet about how sick I am of packing boxes. It’s more bearable than it was some years ago but it still bites.

  • Links of the week: Media, marketing & brand in today's world

    In the past few days, I’ve read some genuinely interesting articles which I’ve been meaning to blog, but to avoid stale blog entries in my drafts, I’ll just share the links and let you read on.

    Want more? Why not subscribe to my Shared Items in Google Reader?

  • Pepsmedia gets a new look for 2008

    New Pepsmedia site for 2008With the beginning of a new year comes a brand new look for our Pepsmedia website.

    We’ve been so privileged to have the opportunity to work with interesting, open (and sometimes challenging) clients in recent months, and they have kept us so busy that we’d neglected to update our own portfolio.

    I’m looking forward to seeing what 2008 will bring!

  • Blog Topic Challenge: "Favourite tools for getting things done"

    Jane Dallaway suggested that I write about apps that help me get things done. As a Mac user, I love to try out new applications written by smaller developers, so I thought I’d share the list of everything I use regularly, so go have a look at my profile on IUseThis.

    I’ll go in more details on best GTD tools in the near future, for tonight, I’m just checking in and sharing this with you!

    MacHeist Bundle

    While we’re on the topic, I thought I’d flag up a GREAT deal on MacHeist. Ten apps for $49 is simply fantastic, especially since 25% goes directly to charity. If you’re a Mac user, I highly recommend having a look at this offer before it runs out!

  • 2007's dumbest moments in business according to Fortune (and me)

    Being the end of the year, everyone jumps in on Top lists, both retrospectively and looking to the new year. Fortune created its list of 101 Dumbest Moments in Business in 2007. From the peanut gallery, I can’t help but comment on their list and add a few of my favourite dumbest moments of the year in business and technology.

    From Fortune’s list…

    8. KFC/Taco Bell rats video in NYC

    Did you really need a video to remind you KFC/Taco Bell is likely to kill you? Apparently, a million people did.

    16. Microsoft’s PR firm sends writer own background document

    Now that’s probably one of my worse nightmares when handling the PR aspect of a project. I’ve never had 13-pages long background files on anyone, but certain short notes which are helpful in remembering how to handle certain difficult people would probably not be received too well, should it fall in the hands of the person profiled.

    17. Cocaine energy drink

    Well, the marketing team can’t say they didn’t see that one coming when they picked the name. While I don’t approve of the choice of name, find another product that can call itself “Censored” or “NoName” yet keep a supposedly cool cachet to it due to its previous name.

    36. Best Buy

    “The state of Connecticut sues Best Buy for setting up in-store kiosks set to a website that looks identical to bestbuy.com but lists higher prices than those they would actually find online.” That was a marketing disaster waiting to happen, and I personally would have put that far higher on the list. For someone to actively commission this mock-site is beyond words. How else do they screw their customers?

    46. Johnson & Johnson throw a hissy fit at the Red Cross for infringement of its trademarked red cross

    Here, J&J’s PR team definitely could have spent a bit longer doing their homework and evaluating how to best put a positive twist, some sort of partnership with the Red Cross rather than getting all uppity about the international symbol of rescue, safety and health being used on First Aid Kits.

    51. Apple threatens to sue a 9 year old for sending ideas

    Here, good ol’ AAPL could have taken a kinder approach to responding to this child. After the public uproar, the little girl received an apology for the otherwise formal and harsh response from the legal department.

    58. Taco Bell “It doesn’t pretend to be mexican food”

    It doesn’t pretend to be edible either, does it?

    59. Radiohead “In Rainbows” available freely

    Fortune gets snipey about it, saying Radiohead will follow shortly with an album called “In Debt”, but TUAW echoes my thoughts – Fortune is utterly wrong in its calculation. Only the labels have been starved from their fat paychecks in this deal, with Radiohead clearing over twice what it usually would on an album.

    65. Verizon Wireless realises it’s not God

    Verizon Wireless attempts to stop messages from a Pro-Choice American association to its own opted-in subscribers, but gets overruled. Good. Mobile carriers are facilitators of communication, not a censorship office.

    70. Circuit City shoots itself in the food badly

    In a cost-cutting exercise, Circuit City shows 3,400 of its best employees the door. Nobody ever taught these guys about the 80/20 rule where a few of your employees either make up most of your sales or, at least, serve as positive motivators for the rest of the team.

    Vero’s list of top dumbest moments of 2007

    1. Twitter claiming upgrades every time it went down.

    Don’t get me wrong, I love Twitter, I love their approach and style, and while I’ve never met the team face to face, they all seem like a bunch of people I’d love to work with.

    However, when your community is made up of the cream of the crop of early adopters, you can’t take ’em for a ride, or they’ll head over to The Next Big Thing. So Twitter, in the future, a bit more honesty and transparency would be very welcome when you’re flippin’ us the bird.

    2. Facebook Beacon launches without asking users to opt in first.

    This was a fundamentally stupid mistake. There’s a fine line between giving users useful services and features, and being invasive 1984-stylee!

    I find it shocking that anyone thought they were doing users a service by opting us all in by default. Coming from an email marketing background, I appreciate how difficult it is to convince users to opt-in of their own accord, but sharing this much information without our explicit permission is downright disgusting. As one of the articles on this topic said, what if I was buying a book called “Coping with AIDS”? It’s not all about purple scarves and ruined Christmas surprises, it’s personal lives that could be ruined by it.

    Thankfully, Facebook did well in listening to feedback and sorting the situation as quickly as possible.

    3. Apple plays hard balls over iPhone in the UK, gets fewer sales

    Against any past mobile culture in the UK, Apple chooses to charge a significant amount for the iPhone regardless of the contract it is purchased on. The Register comments on the tumbleweeds rolling by on launch night. Brits and Europeans aren’t blinded enough by Apple to fall head over heels when the deal isn’t good enough.

    Hopefully, Apple will shape up to the culture in the next round of iPhones.

    4. A few idiots rob the blogosphere from Kathy Sierra’s writing and insight.

    I still haven’t forgiven the mean kids who’ve caused Kathy to stop blogging. It may have felt like a funny joke at the time, but their impact is greater than they realise. Her style was unique and enlightening for people in my area of work. It may have been 9 months now since Kathy’s stopped writing but her words still carry.

    What are the dumbest business moments of 2007 in your eyes?

  • BT Complaint Letter: A few words of advice

    On December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly amount I expected to be taken every month was a measly £10.49. The reason behind it was some unwarranted billing for work done outside our property some time ago.

    I promptly wrote to the BT Chairman, their press room, Ofcom, Otelo and blogged my letter. Whether the knowledge that the issue was public made any difference to the pace at which BT dealt with it, I’ll never know. What I know is that the money is, two weeks later, back in my account after I was informally told over the phone that it would be back last week. Still not too bad.

    What grates me is that there’s been no apology. I fought the charge and got a refund, but BT still seemed unapologetic about having taken the funds over an issue for which I wasn’t supposed to be charged.

    This leaves me with a few words of advice to everyone who may not be keeping a close eye on their finances:

    • Speak to your bank about setting a limit on direct debits when you expect monthly payments to be regular. It’ll avoid random high charges like this.
    • Check your online banking once a week and sanity-check any spending that looks unexpected.
    • Setup “monthly bill” payment rather than “full bill” with each service where your cost may vary and where maintenance work may be slipped onto the bill.
    • Get everything you can in writing, or record phone conversations. I’m seriously considering recording conversations with customer service agents from now on to avoid “he said, she said” arguments where it’s my word against theirs. Anyone got suggestions on the best way to record all calls to/from a house line?

  • Google Reader Shared Items: And what about the usability?

    Everyone and their dog is complaining about Google Reader introducing the “friends’ shared items” functionality a few days ago, which enables users to share a selection of their feeds with friends. However, when introduced, Google automatically shared the existing “shared” feed, rather than letting users opt in. This caused an upheaval from people who, I suppose, had something to hide in their shared feed.

    Google Reader Shared ItemsWhat has shocked me most with the crash landing arrival of this new feature is the poor usability of it. When Scoble suggested Google should add more granular control over privacy settings, he also asked readers to share feeds. I popped into my own Google Reader and looked for an easy way to find Robert’s feed and share my own with a few people. Stumped. Completely. There is no easy way to “request” a feed from someone you’d like to follow, just as there is no way to share yours with someone who isn’t already a Gmail contact.

    It’s quite obvious that the Google team will improve on this as soon as they recover from their Christmas meals, but I’m honestly surprised that the feature was released as-is. Some thinking is needed on the ease with which one can share, unshare, specify what should be shared, who it should be shared with and how it should be shared.

    Until then, if you’re looking for my feed, it’s right here – I’ve been on fire today and added loads to my shared items. I promise to be more reasonable with the number of stories shared in the future.

  • Complaint Letter follow-up: British Telecom (sort of) sees sense

    A week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either BT as well (some sound far worse off than me!) and others with Direct Debit in general.

    On Tuesday morning, I turned my phone on to find a voicemail asking me to call back Linda Duggan at British Telecom. Speaking to Linda, she assured me the refund for the full engineer visit charge would be refunded today. (As an aside, no, the money isn’t in my account yet, so whoever said “they promised you’d have it in your account by Christmas… but Christmas of what year?” will probably turn out to be right.)

    So the outcome is as follows: I got my money back after a bit of whinging, I got an explanation on how to change my direct debit from “Full bill” to “Monthly bill” but nothing resembling an apology for taking the money in the first place.

    The first lesson we all get out of this is that we need to keep a very close eye on our finances because companies will unapologetically take excessive funds out of our accounts without so much as a notification. I discovered there was a difference between Full bill and Monthly bill payment, and will ensure, from now on, that only the authorised amount gets debited.

    The other lesson is that you shouldn’t be afraid to be forward and take your complaint straight to the top. Faffing with call centres won’t get you anywhere, they are not interested in your problem. Go to the chairman, the press office, the customer relations officer, and follow-up on it regularly. Don’t let it slip, be prompt in dealing with it when you discover the problem and you’ll get resolution.

  • Seven years of blogging

    I was about to leave a comment on Robert Scoble’s blog when he posted that he was celebrating seven years of blogging, and looking back at what had happened in that time. Having blogged for about the same length of time, I’m also amazed at how much things have changed. Thought I’d write my own entry.

    In 2000, I was graduating from High School, starting Uni in Communication. I think that at that stage, I was hoping to be a news researcher for the CBC, or work in media somewhere. I had a severe addiction to the Internet – as confirmed by my parents, who could never receive a phone call due to my hogging of their phone line for dial-up access.

    Having created my first website in 1994 during a “Discover the internet” summer course, over the years, writing online came in different incarnations, most too vague in memory and now lost in the ether somewhere on the web.

    In the spirit of year-end retrospect life reviews, here’s what’s happened in the past 7 years or so…

    In those years, I survived…

    1. Started University in Comm, with no career clearly defined in my mind.
    2. Met a Brit who stole my heart.
    3. Took a year off Uni to go live in England. Loved it and vowed to return.
    4. Finished University, graduating with flying colours and a conviction that I’d work in that wild world of the web, working in marketing, PR, communication or something along those lines.
    5. Moved to the UK permanently, bought a house.
    6. Got married.
    7. Learned to drive and bought my first car.
    8. A dozen jobs of varying level of responsibility, in creating teaching resources, youth care research, publishing (x5 jobs in editorial and marketing), marketing & biz dev in the hotel industry, email marketing, blogging & community evangelism in mobile tech, and thrown somewhere in there, I started my own web dev/marketing agency. Damn, not bad unh?
    9. Joined far too many social networks too.
    10. Tried a dozen GTD apps (yet I’m still as disorganised as I ever was)
    11. Saw my little sister Jo get engaged to her high school sweetheart, to be married a few days from now.
    12. Bought a new house and organised an imminent house move (didn’t know about that one yet, did ya? More on that later!)

    There’s probably a lot more stuff I could add, but in this early morning jetlagged haze, I’m realising quite how nice the thought of croissants and jam, sitting at the dining table with my parents for the first time in a year and a half sounds.

    I’ll have a drink (of eggnog or coffee) to the next seven years, at the end of which I’ll still be blogging – or publishing my thoughts online in one shape or form, whatever the terminology is then!

  • The Richter Scales: Here comes another bubble

    Can you hear the bubble?