Tag: customer service
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A week ago, we launched a community forum for Alfred and I couldn’t be happier to have done so. This series of post covers why we chose to start a forum, as well as some tips for setting up and…
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[See updates at the bottom of this post] This feels like groundhog day. British Telecom has managed to screw up yet again. Last time, they pissed me off to about a 4 on a scale of 1-10. But this time,…
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I’m really miffed with Ford in Cambridge. This week, I took my fab little red Ford Ka, which is about to turn one year old (7,000 miles on the clock, running like a dream) for its first yearly service. I…
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Today, I’m getting out of the way and giving the blog limelight to my old work colleague and fantastic friend Tom Crinson. He’s the nicest guy I could have ever worked with, but he’s also completely bonkers and going on…
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On December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly amount…
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A week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either BT as well (some sound far worse off than…
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[Updates at the bottom…] Today, I’m pissed off. I’m really pissed off. British Telecom, lovingly known as BT, is the largest provider of all things fixed phone line in the UK. Like a bully nicking your lunch money, BT has…
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We’ve all had situations where we’ve needed to call the customer service number for a product or service where either something’s gone wrong, or we’re dissatisfied with what’s happening. It’s normal for that to happen considering the amount of goods…
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I’m an Apple addict, there’s no denying it. Twenty years of using Macs and still going strong. And usually, I couldn’t be happier with what I buy and have rarely had any problems. But on Tuesday, when you looked at…
that canadian girl 