HSBC: International bank, local knowledge

As you know, I’m now in Austin, Texas for a week of learning, meeting and fun. Before I left, following my own tips, I called my bank to ask them to make a note to my account saying that I’m abroad and that they shouldn’t put my card on hold if they see Austin transactions.

Here’s how the conversation went:

Her: HSBC Personal Banking, my name’s Linda. How can I help you?

Me: I’m going to be travelling to the US, leaving tomorrow and want to ensure you make a note on my account.

Her: Tomorrow? Ok. Where are you travelling to, mam?

Me: Austin, Texas.

Her: *silence* *exasperated tone* So mam, are you going to the US… or to Texas?

Me: *muffled laughter*

Ahh yes, HSBC: International bank and staff that have never left their own town… 😉