HSBC: International bank, local knowledge

As you know, I’m now in Austin, Texas for a week of learning, meeting and fun. Before I left, following my own tips, I called my bank to ask them to make a note to my account saying that I’m abroad and that they shouldn’t put my card on hold if they see Austin transactions.

Here’s how the conversation went:

Her: HSBC Personal Banking, my name’s Linda. How can I help you?

Me: I’m going to be travelling to the US, leaving tomorrow and want to ensure you make a note on my account.

Her: Tomorrow? Ok. Where are you travelling to, mam?

Me: Austin, Texas.

Her: *silence* *exasperated tone* So mam, are you going to the US… or to Texas?

Me: *muffled laughter*

Ahh yes, HSBC: International bank and staff that have never left their own town… 😉

2 responses to “HSBC: International bank, local knowledge

  1. In all fairness, most people in Texas think of themselves as a separate political entity… so it’s an easy mistake to make. Also, I think most of the rest of the US kind of wishes Texas would just become its own little country again too.

  2. pa

    Very amusing. Imagine if it was Chibougamau, Qc.Ca. We have an improved service in Ontario, faster recorded messages, and many are bilingual. There were so many complaints that real people answer on demand. Bon voyage. Ou bon retour.

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Oh hello there!

I'm Véro - a crafty, knitty, spinny gal who enjoys making (and drinking) a cocktail or three. If you've stumbled here, you might enjoy browsing some of my older posts with the tags over to the right or finding out more about me.

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