Update on Twitter username call for help

On Thursday, I got annoyed enough with my half-assed Twitter username, and not getting a response from the team that I made a blog post out of it.

The next morning, I woke up to find a response to my feature request from 6th August from Crystal at Twitter:

Hello Vero,

Thanks for your email, apologies for the delay. We do this for the sake of ease. The limit on characters is mainly for SMS purposes; each message you send will include the user name associated with your number. Twitter messages have a 140 character limit, and a minimum of 10 characters is your phone number; adding 15 characters for a user name to 10 characters minimum for a phone number would be at least 25 of 140 characters. A long user name will also make it difficult for people to direct text you from their phones. Sorry about that! Can we send you a t shirt to make up for it? 🙂

Thanks,

Crystal

So there it is, I won’t get my full username back, which means I’ll continue to miss most @replies unless I change my username altogether. Part of why I’m making a big deal out of this is out of curiosity to see what it would take to get a response, but also because it strikes me as a bit of a lazy fix to truncate usernames of legacy users to 15chars retrospectively. Oh well, I still love Twitter.

As for the tshirt, I’m a sucker for schwag, so hopefully Twitter will send it to me even though I’m not based in the US.

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