Update on Twitter username call for help

On Thursday, I got annoyed enough with my half-assed Twitter username, and not getting a response from the team that I made a blog post out of it.

The next morning, I woke up to find a response to my feature request from 6th August from Crystal at Twitter:

Hello Vero,

Thanks for your email, apologies for the delay. We do this for the sake of ease. The limit on characters is mainly for SMS purposes; each message you send will include the user name associated with your number. Twitter messages have a 140 character limit, and a minimum of 10 characters is your phone number; adding 15 characters for a user name to 10 characters minimum for a phone number would be at least 25 of 140 characters. A long user name will also make it difficult for people to direct text you from their phones. Sorry about that! Can we send you a t shirt to make up for it? 🙂

Thanks,

Crystal

So there it is, I won’t get my full username back, which means I’ll continue to miss most @replies unless I change my username altogether. Part of why I’m making a big deal out of this is out of curiosity to see what it would take to get a response, but also because it strikes me as a bit of a lazy fix to truncate usernames of legacy users to 15chars retrospectively. Oh well, I still love Twitter.

As for the tshirt, I’m a sucker for schwag, so hopefully Twitter will send it to me even though I’m not based in the US.

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Oh hello there!

I'm Véro - a crafty, knitty, spinny gal who enjoys making (and drinking) a cocktail or three. If you've stumbled here, you might enjoy browsing some of my older posts with the tags over to the right or finding out more about me.

Say hi in the comments or on Twitter! :)

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