This is why you should never piss off a customer over a small amount of money.
I should print this out and give it out as gospel for our customer service team. Never ever piss off anyone who’s got a website – they’ll spread the word and you’ll reel from the pain.
When you type “Orbitz” into Google now, you get Maddox’s rant about the impossible itinerary within a few results from the top. Between that and word of mouth, Orbitz has certainly lost a good chunk of money. All over a $94 haggle!